About Us

About Us

Our Vision

To be the best option for the tourists who visit Cartagena, by continuous improvement and competent human talent to provide high quality services.

Our Mission

We provide tourism services that fulfill the quality standards, promote the preservation of the environment and highlight the importance of maintaining and promoting the safety of our customers, workers and other people.

Quality policy

In order to ensure accomplishment of the requirements by ISLA DEL ENCANTO TRAVEL AGENCY and to determine and implement conditions for quality services, we have our quality policy: "To guarantee our tourist services quality, through continuous improvement methods for our assigned resources and processes, in order to satisfy our clients through a trained, effective and responsible human resource.

Heading to your vacations

It is important to take into account the only way to get to Isla del Encanto Hotel is BY SEA, departing from pier (Pier assigned by the hotel. Subject to change.), in Cartagena city. This is the reason why we have our own boats, to always ensure the trip to your well-deserved vacation is safe and pleasant. Transportation is included in all our plans.

Hours

Arrival to Muelle de la Bodeguita: 08:00 a.m. (Important to be one hour prior to departure)

Departure time from Cartagena to Isla del Encanto: 09:00 - 09:10 a.m.

Departure time from Isla del Encanto to Cartagena: 03:00 – 03:30 p.m.